How to use an AmbuEnergy Charging Station?

Follow these steps to start a charging session:

  1. Download the AmbuEnergy App
    Download the AmbuEnergy App from the App Store or Google Play.
  2. Create an Account
    Create a new AmbuEnergy account.
  3. Verify Your Account
    Complete the required two-step verification using both SMS and email.
  4. Set Up Your Payment Method
    • Add a credit card to your account.
    • Select Auto-Pay or Add Money to fund your account.
  5. Plug In Your Vehicle
    Connect your vehicle to the charging station.
  6. Start a Charging Session
    In the AmbuEnergy App, select Charge > Scan QR Code and scan the QR code on the charging station.
    You can also select the charging station directly from the AmbuEnergy Map in the app.
  7. Accept the Fees
    Review and accept the applicable charging fees to start your session.

Important: Some locations may have idle fees. Please review the applicable fees carefully before accepting the charges and starting your session.

Level 1

6-8 km range per hour of charge. 120V outlet required. All EV’s can use Level 1.

Level 2

40-112 km range per hour of charge. 240V outlet required. All EV’s can use Level 2.

DCFC

280-480 km range per hour of charge. Quickest way to charge a vehicle. Not all EVs can use DCFC (Direct Current Fast Charger).

How do I activate my account?

I could not complete the two-step verification process. How can I activate my AmbuEnergy account?

If you are unable to complete the two-step verification process, please email support@ambuenergy.com with:

  • The phone number used to create your AmbuEnergy account
  • The email address used to create your account

For security and verification purposes, please send your request from the same email address used to create your AmbuEnergy account.

Our AmbuEnergy Support team will verify your account information and assist you with activating your account.

How do I close my account?

You can close your AmbuEnergy account directly through the AmbuEnergy App:

  1. Open the AmbuEnergy App.
  2. Select Edit Profile.
  3. Tap Delete Account.
  4. Follow the prompts to confirm the account closure.

Please note: If you have a remaining balance in your account, please refer to our Refund Request instructions to request a refund.

How do I request a refund?

I have a balance in my AmbuEnergy account and would like the remaining balance refunded to my credit card.

If you would like to request a refund of your remaining account balance, you have two options:

Option 1 – Close Your Account

The easiest option is to close your account through the AmbuEnergy app:

  1. Open the AmbuEnergy App.
  2. Select Edit Profile.
  3. Tap Delete Account.

Once your account is closed, our office will be notified automatically, and we will process a refund of your remaining account balance within one week.

Option 2 – Keep Your Account Active

If you would like to keep your AmbuEnergy account active and have the remaining balance refunded, please email your refund request to support@ambuenergy.com.

What are the EV charging fees?

EV charging rates vary by location. Some rates are set by the charging station owner or host, while others are determined by AmbuEnergy.

Charging rates are typically available on PlugShare or ChargeHub. You can also check the current rates directly in the AmbuEnergy App:

  1. Select the charging location on the AmbuEnergy Map.
  2. Review the applicable charging rate and idle fee, if any.
  3. Review and accept the fees before starting your charging session.

Please note: Rates and applicable fees may vary by location. Always check the fees displayed in the AmbuEnergy App before starting your charging session.

Where are you other stations located?

You can find all AmbuEnergy charging locations through the AmbuEnergy App.

  1. Open the AmbuEnergy App.
  2. Select the Map section.
  3. Browse the available AmbuEnergy charging locations.
  4. Select a location to view:
    • The number of charging stations
    • Available charging port types
    • Applicable charging rates
    • Idle fees, if applicable

The information displayed in the app will help you select a charging location that meets your needs.

How do I speak to a customer support agent?

You can contact an AmbuEnergy Customer Support Agent 24/7 by calling 1-833-375-8446.

For faster assistance, we recommend completing the following steps before calling:

  1. Download the AmbuEnergy App.
  2. Create an AmbuEnergy account.
  3. Add your credit card.
  4. Set up your payment method.

Having your account set up before contacting us will allow our support team to quickly locate your account and assist you with your charging session.

24/7 CUSTOMER SUPPORT – 1-833-375-8446

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