Last modified: September 15, 2020
- The types of information AmbuEnergy may collect from app or website users (“you”) or that you may provide when you download, install, register with, access or use the AmbuEnergy mobile application (the “App”)and/or www.AmbuEnergy.com (the “Website”).
- Our practices for collecting, using, storing, maintaining, protecting, and disclosing that information.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice; however, without such consent, AmbuEnergy may be limited in the services we are able to provide you.
Types of Information and their Uses
In order to enable you to register to receive electric vehicle (EV) charging services from AmbuEnergy, we collect and store your name, mailing address (so that we may send you an AmbuEnergy card and distinguish you from another customer that might have used the same name), your phone number (so that we can send you text alerts when your EV is done charging if you opt in to receive them), your email (so that we can send you end of charging messages and
communications about your account or our services), your vehicle make, model and production year (so that we will know what type of EV you’re driving if you experience issues and so that we can determine if certain makes, models or model years of EVs are experiencing issues with our charging services), a password that you create when you create an account (so that you can log on), a PIN that you set up when you create an account (so that you can access a charger using your email or phone and this PIN), and your credit card number, billing address and CCV number (so that we can collect payment for delivering you EV charging services). When you create your account, you can select whether you want to get a text and/or an email notification when your EV has completed charging. You can change this at any time by logging into your account on this App or on the Website, once the Website becomes available to our users.
When you use our EV charging services, we store the identifier of the charger that was used, the start and stop times for the charging session, how much energy you received throughout the session and how much you were charged for the session. We store your personal information (which is your name, address, phone number, email, password, PIN, and the make, model and production year of your EV) in an encrypted database. Currently, this information is stored indefinitely. This policy will be updated if that is changed. We also store the data for each of your charging sessions indefinitely. This policy will be updated if that is changed.
Your credit card number and CCV number are not stored by AmbuEnergy. When you enter a credit card number and CCV account during account creation or when updating your profile, we send that information to our credit card processing agency and they send us back a code that is only matched to your card number on their databases, and we store that code so that we can use it to process future transactions from you. We don’t retain the original credit card number or CCV code (and we have no means to use the code that the credit card processing agency gave us to get your credit card number) but we do retain the last 4 digits of the card because we have found that it helps to research billing questions if you call or email us with one.
We send out newsletters to our customers that tell you about new features, new charger locations, promotions or similar announcements. We use the email addresses from our customer database to send out the newsletters. When you get one of these newsletters, there is an unsubscribe link included in the newsletter. Clicking on this will opt you out of future newsletters.
We also do surveys sometimes to learn about how customers are using the chargers and what they want out of their charging services, and we include links to these surveys in our newsletters. If you don’t want to take a survey, don’t click on the link in the newsletter.
Disclosure Of Your Information
We may disclose aggregated information about our users and information that does not identify any individual, without restriction.
We do not share your personal information (i.e. information that can be used on its own or with other information to identify, contact, or locate a single person) with owners or hosts of individual charging stations. The owners or hosts of individual charging stations can view reports of the charging activities of their chargers, but those reports do not include customers’ personal information, only a numerical customer number. This allows the station owners or hosts to know if they have a regular user, but not who that user is. They see a report that has an entry for each charging session that shows the start and stop times, the energy that was delivered throughout the session, how much money their charger collected for the session, the numerical customer number, how the session was authorized, the charger touchscreen if it had one, or our App).
- To our affiliates.
- To contractors, service providers, and other third parties we use to support our business. We contractually require these third parties to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process personal information following the same standards set out in this policy.
- To fulfill the purpose(s) for which you provide it.
- For any other purpose we disclose when you provide the information.
- With your consent.
- To comply with any court order, law, or legal process, including responding to any government or regulatory request, according to applicable law.
- To enforce our rights arising from any contracts between you and AmbuEnergy, including the App, and for billing and collection.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of AmbuEnergy, our customers and users, or others.
Security Of Your Information
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from
unauthorized access, use, alteration, and disclosure. We store all information you provide to us behind firewalls on our secure servers which are managed by our software service provider. Any payment transactions will be encrypted using SSL technology.
The safety and security of your personal information also depends on you. Where we have given you (or you have chosen) a password and/or PIN for access to certain parts of our App or Website, as applicable, you are responsible for keeping it confidential.
Unfortunately, the transmission of information via the Internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through the App or Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any App or Website privacy settings or security measures.
Transferring, Storing and Processing Your Information
We may transfer personal information that we collect or that you provide us to contractors, service providers, and other third parties we use to support the App or Website and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
We may process, store, and transfer your personal information in and to other countries with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your information. Whenever we engage a service provider, we require that its privacy and security standards comply with this policy and applicable Canadian laws.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize or aggregate your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
Children Under the Age of 16
Our App and Website are not intended for children under 16 years of age. No one under age 16 may provide any information to or on the App or Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this App or the Website or on or through any of its features/register on the App or the Website, make any purchases through the App or Website, use any of the interactive features of this App or Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any user name you may use. If we learn we have collected or received personal
information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address or phone number provided in the “Contact Us” section below.
Accessing Your Information
You can see your personal information and the information that we have stored for all of your charging sessions at any time by logging into your account on the Website, or viewing it on the App.
Deleting Your Account
If you want to delete your account, you may contact us at the email address or phone number provided in the “Contact Us” section below. We will make every effort to promptly respond to your request. We will retain your information for as long as your account is active or as needed to provide you services. If you ask us to delete your account, we generally retain and use your account information only as long as necessary to fulfill a business or law enforcement need.
If you have questions or concerns about how AmbuEnergy is collecting or using your information, you can reach us at firstname.lastname@example.org or at 416-408-0623.